Refund and Delivery
Codatel offer an Australian express delivery service using Australian Air Express (AAE). At times we too busy equipment from other suppliers and we know what it can be like to be waiting for a delivery, so we endeavor to do our best to advise you if there is a delay for any reason what so ever. Please allow 3 business days for delivery.
Codatel's charges in respect of shipping and handling represent Codatel's estimate of the costs charged to Codatel by couriers, packaging suppliers and other sundry suppliers. Codatel reserves the right to levy additional charges to customers where the actual shipping fees exceed those estimated when arranging for dispatch. Unusually large, bulky or large item quantities are more likely to be affected by this policy. In instances where a further fee is levied Codatel will endeavour to contact you to confirm the increased shipping fee prior to dispatch however where this is not possible due to uncertainty of actual shipping costs a further fee will be levied post shipment. Please note that any further fee will only represent the recovery of actual shipping costs incurred.
We do not typically insure individual products shipped with our couriers. If you require insurance on your product please advise us specifically.
If no one is in attendance at the delivery premises at the time of delivery our courier service may either leave a card to advise you of the attempted delivery and ask you to call their regional office to arrange for a suitable delivery time OR they may contact you on your mobile phone number (if supplied) to ascertain your whereabouts.
Codatel does not ship outside Australia and New Zealand. We also do not ship to Post Office Boxes.
Product Warranty / Returns Policy
All products sold by Codatel include a 12 month manufacturer's warranty.
Codatel will accept returns for a period of up to 30 days following purchase if not satisfied with your product.
Returned products will only be accepted with all original packaging, documentation and hardware intact.
It is the customer's responsibility to ensure the product is returned safely to Codatel.
Codatel accepts payment via major credit cards including Visa and Mastercard.
Orders should be submitted via our online shopping portal or by email quoting your Codatel user number. We do not accept phone orders. If you wish to pick up items from Codatel we prefer that you place an order online and then contact us either by phone or email to check stock levels before visiting our office to collect items.